Shipping & Delivery

Frequently asked questions

• Do I have to pay for my order in advance?

  Yes, orders are paid in advance. Once the payment is received, we immediately start processing and preparing your order. However, we understand that flexibility is important and are happy to look at what is possible together.

• Which payment methods do you accept?

  We accept the following payment methods:

  
  

  iDEAL – Safe and fast payment through your own bank.

  
  

  Bancontact – Payment via the most commonly used payment method in Belgium.

  
  

  Bank transfer – please allow for a processing time of 1-2 working days.

• Where do I find my invoice?

  Your invoice is automatically sent to your provided email address after completing your order. You can also find your invoices in your account under ‘Orders’.

• Can I pay for my order afterwards?

  Paying afterwards is currently not standard possible. In some cases, depending on the customer relationship and order history, we can offer a customized solution.

• What options do I have for delivery?

  We offer our partners various delivery methods so you can choose the option that best suits your needs:

  
  

  Self-pickup – You can pick up your order yourself at our warehouse. This gives you the flexibility to obtain your products directly at a time that suits you best.

  
  

  Parcel service (small shipments) – For smaller orders or individual products, we send them via a parcel service. This is often the fastest option for sending smaller quantities.

  
  

  Shipment via pallets (large shipments) – For larger orders or bulk goods, we offer shipment on pallets. This method is ideal for wholesale orders or when you want to receive larger quantities.

• How soon can I expect my order?

  Delivery times vary depending on the transport company and can be influenced by various factors, such as the destination country, the chosen shipping method, and the size of the order. Additionally, busyness at transport companies or other delays can affect the transport process.

  
  

  For a specific and detailed delivery time, you can contact your fixed point of contact at BSS Partners or directly with the transport company responsible for the delivery. We ensure that you are always informed as soon as possible about the status of your order.

• Do you arrange the transport?

  With us, you have the choice to arrange your transport yourself or to leave it to us. We offer the possibility to arrange the transport for you, both for pallets and smaller shipments (parcels). When you choose to use our transport services, we work with reliable transport companies to organize the delivery for you.

  
  

  Please note that the transport costs are at the customer's expense and that the transport is always at your own risk, even when we arrange it for you.

• Which transport companies do you work with?

  We use various transport companies to ensure that your orders are delivered safely and efficiently:

  
  

  Pallet shipments: For larger orders and pallet shipments, we work with CTS Group, a reliable partner that guarantees safe and efficient deliveries of larger quantities.

  
  

  Parcel shipments: For smaller orders and parcel shipments, we work with DHL and PostNL. Both are renowned parcel services known for their fast and safe deliveries.

  
  

  Depending on the size of your order and the destination, we ensure that the right transport company is used for a fast and reliable delivery. Do you have specific wishes or need more information about the transport options? Please feel free to contact your fixed point of contact.

• When are shipping costs charged?

  Shipping costs are calculated after your order has been placed and built. These costs depend on various factors, such as the weight of the products, the size of the pallet after assembly, the chosen shipping method (e.g., parcels or pallets), and the destination of the delivery. Once your order is complete and ready for shipment, we can provide you with the exact shipping costs. Do you have questions about shipping costs? Please feel free to contact your fixed point of contact for more information.

• Is there a possibility of free shipping?

  We maintain competitive prices on all our products and therefore choose to keep shipping costs transparent instead of incorporating them into the product prices. This way, you always pay a fair price, without hidden costs.

  
  

  Do you have specific wishes or questions about shipping costs? Please feel free to contact your fixed point of contact. We are happy to discuss the possibilities with you!

• Do you also deliver internationally?

  Yes, we deliver worldwide! BSS Partners serves customers all over the world and offers the right logistical solutions for international shipping. Wherever you are located – in Europe, North America, Asia, or beyond – we ensure that your order is delivered safely and efficiently. Thanks to our collaboration with reliable transport partners, we can always provide a suitable shipping solution.

• Can I pick up my order from you?

  Yes, you can! When placing your order, you can select the ‘Pick up’ option. Once your order is built and ready, your fixed point of contact will contact you to arrange a pickup time. We ensure that everything is ready for you at the agreed time.

• Can you help with import and export documents?

  Yes, we can support you in preparing the necessary import and export documents through our reliable partner CTS Group. This way, we ensure that your shipment complies with all customs regulations and can cross the border without delay. Please note that there may be additional costs associated with this service. Contact your fixed point of contact for more information and to discuss the possibilities.